Most people choose a removals firm the same way they choose a takeaway: cheapest that shows up first on Google. Then, six weeks later, they either write us a five-star review or a Facebook horror story. Here's how to make the decision properly.
Step 1 — Get three fixed written quotes
Never one, rarely five. Three is the sweet spot. Two often skew high; four introduce noise. Ask each firm for the same information: property size, distance, packing level, floor and access details. See our cost guide for typical UK ranges.
Step 2 — Sanity-check the middle price
Line the three up. If one is 30–40% below the other two, treat it as a bait price. Aim for the middle quote from the firm that answered questions clearly.
Step 3 — Verify the firm
- Companies House registration active
- Public liability + goods-in-transit certificates on request
- Physical branch address that matches Google Maps
- DBS-checked, directly-employed crews (never subcontracted)
Step 4 — Read reviews properly
Trustpilot and Google Business reviews are your best signal. Read the 3-star ones — they show you how the firm behaves when something small goes wrong. A firm with 4.9 stars from 400+ reviews with a couple of thoughtfully-handled complaints is almost always safer than a firm with 5.0 from 20 identical-sounding raves.
Step 5 — Match crew and lorry to the job
A 2-bed flat needs a 7.5-tonne with two crew. A 4-bed house typically needs a 12-tonne lorry with three crew. Confirm both before you pay a deposit.
Step 6 — Get everything in writing
Fixed price. Date. Load address. Destination. Packing level. Storage arrangements. Insurance details. Cancellation policy. Damage-claim process. One PDF. One signature.
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Frequently asked questions
- How many removal quotes should I get?
- Three fixed written quotes. Two skews the sample; four adds noise. Reject the cheapest if it is 30%+ below the others — it's usually a bait price the firm inflates on the day.
- Is a bigger removal company always better than a small one?
- No. A well-run local firm with directly-employed crews often outperforms a national booking-broker that subcontracts. What matters is directly-employed crews, real insurance, fixed pricing and a local depot — not company size.
- How long does it take to choose a removal company?
- Allow one week: three days to gather quotes, two days to compare, one day to verify and book. Rushing the decision is where most complaints originate.
Planning a move? Get a fixed price today.
Twenty years of British families trusted. One honest number, in writing, before we lift a box.