SERVICE GUIDES6 MIN READ
"They move stuff, don't they?" is roughly 20% of what a professional removals firm actually does. Here's the full scope.
Before move day
- Video or in-person survey to price the job
- Fixed written quote
- Coordination with your solicitor for completion timing
- Bay suspension applications with local council
- Free packing kit delivery if you self-pack
- Named coordinator on call
The day before
- Full-pack or part-pack service if booked (details here)
- Photograph of every TV, monitor, cabling
- Wardrobe cartons and mattress covers deployed
- All boxes labelled with destination room
On move day
- Named crew leader on site 15 minutes early
- Floor protection down before boxes come out
- Dismantling of beds, wardrobes, garden furniture
- Blanket-wrapping of every item of furniture
- Loading in inventory order (last-out-first-in)
- Locked lorry between load and unload
At the new address
- Box placement in the room labelled, not stacked in the hall
- Furniture reassembly (beds, wardrobes)
- White goods reconnection where safe
- Removal of packing waste
- Final walkthrough with you before crew leaves
Bolt-ons available
- Short and long-term storage
- European removals
- International (worldwide) removals
- Unpack service (crew returns day after)
- Piano, safe and specialist moves
What's insured
Every Apex move carries £2m public liability and £50k goods-in-transit as standard. See our FAQ.
Related reading
Frequently asked questions
- What does a full-service removal company include?
- A full-service move includes packing, wardrobe cartons and mattress covers, dismantling and reassembly of furniture, blanket-wrapping, transport in a fully-insured lorry, box placement in the correct room, and removal of packing waste. Apex includes all of this plus £50k goods-in-transit and £2m public liability insurance.
- Do removal companies dismantle and reassemble furniture?
- Yes. Beds, flat-pack wardrobes, tables, garden furniture and modular sofas are dismantled at the old address and reassembled at the new one as part of every standard Apex quote — no extra charge.
- Do removal companies unpack for you?
- Full unpacking is an optional add-on. Our crew returns the day after move day to unpack boxes into cupboards and take the empties away. Usually £120–£280 on a 3-bed move.
Planning a move? Get a fixed price today.
Twenty years of British families trusted. One honest number, in writing, before we lift a box.