SERVICE GUIDES5 MIN READ
Two firms quoting £600 for the same move might be selling completely different things. Here's the standard breakdown of a proper British removals quote.
Always included in an Apex fixed price
- Directly-employed, DBS-checked, uniformed crew
- Right-sized lorry (7.5, 12 or 18 tonne) with diesel
- £2m public liability insurance
- £50k goods-in-transit insurance
- Blanket-wrapping of every item
- Dismantling and reassembly of beds, wardrobes, flat-pack
- Floor protection at both addresses
- Box placement in the room labelled
- Final walkthrough with you
Included if booked as part-pack or full-pack
- Double-walled boxes (all sizes)
- Wardrobe cartons
- Dish barrels
- Mattress covers
- Bubble wrap, tissue paper, tape, labels
- TV protection wrap
Optional bolt-ons (priced separately)
- Storage (short or long-term)
- Unpack service
- Piano, safe or specialist move
- Overnight in transit (long-distance moves)
- Congestion Zone / ULEZ (for central London)
What should never be a separate line
- Fuel — should be included in the fixed price
- Stairs — up to standard house floor counts
- Basic dismantling — beds and wardrobes are standard
- Insurance — never an "opt-out" extra
How to read a quote in one minute
Look for the phrase "total payable" and one number after it. That number should include diesel, crew, lorry, insurance, dismantling and floor protection. If those aren't listed as included, they're going to be added as extras. See our hidden costs guide.
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Frequently asked questions
- What's included in a standard UK removal quote?
- A proper fixed quote includes crew, lorry, diesel, insurance (£2m public liability + £50k goods-in-transit), blanket-wrapping, dismantling and reassembly of beds and wardrobes, floor protection, and box placement in the correct room at your new address.
- Are packing materials included in a removal quote?
- Only if you book packing (full-pack, part-pack or fragile-only). A quote for transport only usually includes wardrobe cartons and mattress covers loaned for the day but not packing materials for boxes.
- Is insurance included in the removal price?
- Yes with Apex — £2 million public liability and £50,000 goods-in-transit are included in every fixed price at no extra cost. Some firms sell insurance as an add-on; always confirm it's included in the total you're quoted.
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